As a Technical Support Engineer, you will provide top notch support to our customers for diagnosing, reproducing and resolving issues with our AtScale solution. You will troubleshoot the AtScale issues in multiple types of environments and take ownership of issues and working closely with your fellow support and engineering colleagues to resolve customer issues. To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service and communication skills and have excellent technical and problem solving skills.
Approximately 70% of customer issues are back-end in nature and include connecting to the data warehouse of choice, AtScale engine or aggregation issues, Linux level troubleshooting, deciphering the system logs and configuration files, etc. Our Back-end Technical Support Engineers will troubleshoot and resolve these issues.
Approximately 30% of customer issues are front-end in nature and relate to designing cubes, modeling or connection from the customer’s BI tool of choice to AtScale. Our Front-end Technical Support Engineers will troubleshoot and resolve these issues.
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