Sustaining Engineer

The Mission

AtScale is the semantic layer for modern data and AI. We bridge the gap between complex cloud data platforms—such as Snowflake, Databricks, and Google BigQuery—and the business users who need consistent, AI-ready analytics. Following recent strategic equity financing, we are seeking a Sustaining Engineer to deliver technical support to customers, build troubleshooting tools and automation, and drive ongoing product improvements.

The Impact You’ll Make

In this role, you will:

• Ensure Reliability & Performance: Maintain the accuracy of business-defined data models that power critical BI and AI applications.
• Drive Product Longevity: Turn customer feedback into actionable, high-impact code improvements to reduce total cost of ownership.
• Bridge Technical Gaps: Act as a critical escalation point for Support and Field teams to resolve complex software defects and performance bottleneck

Why You’ll Love It Here

• Ownership & Autonomy: You thrive as an individual contributor, owning your outcomes and driving real change.
• Innovation-First: Work at the intersection of AI and data at a company hitting its next major inflection point.
• Culture of Trust: Enjoy a flexible, remote-friendly environment built on transparency and professional growth.

Who You Are

• Fast-Paced & Adaptable: You are comfortable in environments where priorities can shift quickly.
• Quality-Focused: You value quality over speed and are curious about using AI and automation to improve troubleshooting efficiency.
• Build out AI capabilities: experience integrating AI agents or LLM-based clients with Model Context Protocol (MCP) servers to enable secure, governed access to enterprise data and services.
• Technical Expert: You have 3+ years of experience with MDX, SQL, OLAP data modeling, and designing SSAS Multi-Dimensional models.
• System Savvy: You have experience with Linux and Kubernetes environments, system-level troubleshooting, and modern programming languages like Python, Go, Java, or .NET.
• Timezone Aligned: You are based in or able to work East Coast (ET) hours.
• Experience developing reporting in support of: Excel, Power BI ,Tableau

The Perks

• Competitive salary + equity.
• Unlimited PTO and comprehensive benefits.
• The chance to shape the future of a global leader in AI-ready analytics.

Ready to build the future of data? Visit www.atscale.com to learn more.