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SERVICES & SUPPORT

AtScale combines an enterprise-grade adaptive analytics platform with a trusted team to ensure a successful implementation of AtScale.
Quickly. Completely. And without disruption.

How We Guarantee Enterprise-Grade Big Data Analytics

Succeeding in your next BI or AI initiative requires support from a team that understands the potential blockers that come with such a transformative technology implementation. With experienced developer and analytics professionals on your side, you get unmatched levels of transparency and attention when you need it most.

  • Speed time-to-delivery using documented best practices from dozens of deployments.
  • Scale and expand to meet immediate and long-term demands with an extended project team available on- and off-site.
  • An assessment of the business impact of your Big Data analytics project to understand and measure the positive outcomes it will produce.

We draw on our depth and breadth of experience to help you navigate the multitude of common pitfalls and potential challenges—identifying problems early in the process and ensuring you have a success plan that works on your timelines.

 

Our success is your success.

AtScale’s success services is comprised of  many resources available to you to empower both citizen data scientists and developers to leverage the inherent capabilities of the platform. It’s our mission to serve the customer at the highest level—getting it right the first time. We reduce the risk of under-delivering and cost overruns leveraging the skill and knowledge from AtScale consultants.

Technical Services
Our team provides expert remote troubleshooting and problem solving capabilities, ensuring all of your inquiries are resolved in a timely and accurate manner.

Professional Services
A team of senior Solution Architects and Consultants providing a wide array of value-add services to maximize your AtScale implementation and investment.

Educational Services
A set of courseware providing an array of topics that encompass essentials, cube design, and advanced administration delivered at your location.

Customer Success Managers
Our team owns a holistic view of your AtScale implementation and acts as your main point of contact.

How to Contact Support

If you’re an AtScale customer and encounter any support issues, or have questions, you can log into the AtScale Customer Support portal here.

Contact Us

Ask us anything and we’ll get back to you in a jiffy.