Service performance
On time by carrier, distribution center, customer and product, all from one rule.
Industry · Supply chain and logistics
On time means the date you promised.
AtScale defines each supply chain and logistics metric once, so AI assistants, agents and BI tools give transportation and customer service the same number.
When someone asks about on-time delivery, Ava (Ask, Verify, Answer) checks which version they mean. ACE, the AI Computation Engine, then calculates it the same way in every tool. Below are six places supply chain and logistics teams use AtScale, followed by one metric traced from the question to the agent that acts on it.
Use cases
Where planners, carriers and customers need one answer.
In each one, two teams can calculate the same metric in two reasonable ways and get two different answers. AtScale settles the definition once, and every person, tool and agent uses it.
Demand & supply planning
Forecasts and the reports that grade them built from the same history and the same calendar.
Inventory optimization
Stock on hand, days of cover and stockout risk, consistent across every distribution center.
Supplier performance
Lead time, fill rate and defect scorecards that procurement and finance both accept.
Transportation & network
The service and cost impact of a reroute, answered before the reroute rather than after.
Cost to serve
Freight, handling and expedite allocated to customer and product by one rule.
On-time delivery, from question to agent.
The carrier logged the shipment as on time, and the customer got it late.
Service metrics like on-time delivery can’t be added up the way revenue can. If you roll them up that way, the total looks fine but it’s wrong. If a routing agent uses the carrier’s on-time number, it’ll move freight based on the wrong figure.
What people ask, and what they mean.
People type short questions. Before ACE computes anything, Ava works out which metric and which rules each question means.
What a person types | What they meant |
|---|---|
What a person types “What’s our on-time rate?” | What they meant Deliveries meeting the date we promised, partials counted late, computed for the quarter rather than averaged from the months. |
What a person types “Which carriers are hurting us?” | What they meant On-time rate by carrier, each drawn from its own shipments over the same period. |
What a person types “What happens if I reroute through Memphis?” | What they meant The service and cost effect on the East Coast if that volume moves to Memphis. |
What AI agents do with on-time delivery
When an agent asks, Ava applies the definition the business already confirmed. Fully automated means a low-stakes action the agent takes on its own. Person approves means a person signs off before the action happens.
What the agent is told | What ACE calculates | Who acts |
|---|---|---|
What the agent is told Every morning: “Send each customer its on-time rate for the quarter.” | What ACE calculates Deliveries meeting the date we promised, partials counted late, computed for the quarter. | Who acts Fully automated. The agent sends the scorecard on its own. |
What the agent is told Every night: “Move volume off any carrier that drops below 92% on time.” | What ACE calculates On-time rate by carrier against the promised date, each from its own shipments. | Who acts Person approves. The agent drafts the reroute. A transportation manager approves it before loads move. |
What the agent is told On request: “Model rerouting East Coast volume through Memphis.” | What ACE calculates The service and cost effect of moving that volume, on the same on-time definition as the carrier scores. | Who acts Person approves. The agent returns the scenario. A person then decides whether to reroute it. |
Proof points from this sector
Case StudiesBlue Yonder
White Papers & ReportsNine industries. Nine agents.
White Papers & Reports